iHost offers you the team of engineers and experts in information technology and security who have been at the base of hosting and infrastructure services for over 10 years. All iHost engineers have multiple internationally recognized certifications such as CCNA, CCNP, MCSE, CEH, ITIL, LPI, CompTIA etc. Proactive monitoring and reporting systems together with the best team of engineers guarantee your business continuity.
Forget about mission critical situations. Completely outsource the management of infrastructure, servers and server applications with iHost.
Time and information is a valuable asset. Choose iHost to save time and protect your data.
IHost specialists migrate your data without headaches and technical situations. Simple, fast and easy.
Real-time monitoring of server applications against Internet cyber attacks and malicious activity.
Recover deleted data and files or SQL Server data from compromised or attacked servers.
Initial installation of servers or server applications as well as final analysis, setup and optimization.
Monitoring the status of processes, applications and general activity. Immediate intervention as needed.
Applying security policies, patches, software updates and daily "0-Day" vulnerability analysis and report.
Answers to frequently asked questions about Servicing Maintenance.
After requesting the assistance service, a price quote is sent by email.
The price quote includes all prices including the price for extra hours.
In the case of a monthly assistance service, the additional charges are coordinated.
The reaction time is largely influenced by the type of assistance requested and the time of request.
Engineers cover 24 hours of assistance, but there are cases when the resolution of the problem can take time due to complexity.
24 hours is the maximum term of resolution. In most cases the resolution is 2-3 hours.
In case the data was accidentally deleted or lost due to incidents, the resolution may take more than 24 hours.
The speed of data recovery depends on the state and functionality of the storage systems as well as the volume of data processed.
In cases where remote recovery is not possible, it is necessary to send the information carrier to iHost engineers.
For the assistance and management of the remote servers, the password of the user with the right of Administration is required.
An active Internet connection and the possibility of running VPN/UPnP connections are also required.
In case the password is not available we can use public keys (RSA) and Microsoft Cloud Account.
On-site assistance is offered in case of emergency incidents. The displacement of engineers is additionally coordinated.
In cases where remote problem management is possible, moving engineers is not required.
Moving on-site engineers involves additional costs and is additionally charged.